© 2019 by Wren & Willow.

TERMS & CONDITIONS

 

This web site is owned and operated by Wren and Willow Ltd. If you have any suggestions or comments or if you need to contact us, please email us from the Contact page or using the details below:

Company Office

Wren and Willow Limited

5 Speller Way

Little Canfield

Essex

CM6 1GX

Email - contactus@wrenandwillow.co.uk

Company number: 10773692


Making A Purchase 

 

Making a purchase could not be easier, just browse our store and add any items that you wish to buy into the shopping cart.  After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order. 

We accept card payments, we currently are able to accept Visa, MasterCard, American Express, Maestro, Visa Electron or Vpay logo.  

The following are not yet accepted - Discover, JCB or Union Pay.

If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will quickly resolve the issue. 

When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us.  We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason.  In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
 

Shipping and Handling 

We will always aim to dispatch your order within 1-3 business days, and you will need to allow 1-3 business days for the carrier to deliver your item.  If you need your items quicker than this then an expedited service, for an additional cost, maybe available please contact us for details of your particular order and we will do our best to help.

Back Orders

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
 

Credit Card Security

When the order is placed at our website, credit card numbers are not stored on our computers.  Your credit card details are taken and held on the secure payment gateway provided by Squareup Europe Limited.  The services of Square comply with current credit card legislation and the terms of use by the merchant.  Your Credit Card details are not held in clear text and are fully encrypted through to the payment gateway providers service.

 

Reaching Us 
 

If you need to reach us, please email us using the link on the 'Contact us' page. 

Privacy Policy 
 

Wren and Willow Limited do not disclose buyers' information to third parties other than when order details are processed as part of order fulfilment.  In this case, the third party will not disclose any of the details to any other third party.  Cookies are used on this shopping site to keep track of the contents of your shopping cart, you can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' (in Internet Explorer) and selecting to block cookies.  If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.  Data collected by this site is used to:

a. Take and fulfil customer orders.

b. Only disclose information to third-parties for goods delivery purposes if necessary.
 

Returns Policy 

Your rights to return goods are protected under the EU Distance Selling Directive.  You are entitled to cancel your order and return the goods within 7 working days for a full refund of the cost of the items bought.  Do this by contacting us by email quoting the order number supplied to you and your refund will be processed within 30 days.  You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value.  This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed.

 

Any goods returned should be in saleable condition, unopened and in the original packaging.

These terms apply to your order.  We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.

None of these terms affect your legal rights and these are not diminished in any way.  If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.

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